Follow-up, Your Clients Will Thank You Later

We all want to provide our clients with the best possible service, give them accurate information, timely responses, and follow-up with personalized care, but how do we this without being too pushy? In a recent article on InmanNext, 

Alyssa says that, “without a doubt, the best technology is what you use. It has to work for you. Technology is simply a tool to enhance your business and your interactions. It cannot replace them, so if you are able to conduct business with your technology, you don’t need to adopt the next big thing.”

If it’s not going to work for you, don’t use it. Buyers and sellers want to know that their agents are on top of the market and the latest digital trends.

We always ask our clients how they prefer to be contacted whether its via email, text, phone call or in person. We want to work with them on their technological level. Some people don’t text or use email, so we want to make sure we follow-up with a phone call in a way that makes them feel comfortable. Many of our newer clients and first-time homebuyers communicate solely by text and email. An actual phone call would be unusual for them. They get everything on the fly, so keeping them in the loop is very easy.

In today’s high-paced society, many more applications, purchase and sale contracts are being passed around electronically. Fax is a thing of the past. Unless escrow or lenders need your actual signature and it needs to be notarized, mostly everything can be done via email.